Kristine Stebbins

“I am relentless in pursuit of crafting digital experiences that create value for my clients and have a positive impact on the world.”

KRISTINE STEBBINS

Customer Experience/Digital Strategy

Kristine is an industry expert focused on Digital Transformation and Customer Experience Strategy. She works directly with CMOs to assess their current state marketing maturity and helps them map a future state vision. Kristine lives in the nexus between marketing and technology and works with companies to take their digital experience vision and make it a reality through practical guidance and pragmatic planning.

EXPERTISE

Digital Transformation Consulting
Customer Experience Strategy and Journey Mapping
MarTech Consulting
Global Digital Strategy and Planning

INDUSTRIES WITH DEEP EXPERIENCE

Financial Services
Retail
Telecommunications
Technology
Health Care

10 years of experience • 13 years consulting experience

Visit Kristine’s LinkedIn >

Operator Spotlight

My Hero moment as an operator came in the form of a series of successful global product launches Microsoft including launches for Windows 2000, Azure and Cloud Services and Microsoft CRM product groups. Not only was it a huge accomplishment working in a pivotal role to bring these products to market, but also to have led the effort to build out the global GTM global roll out plans for the G7 and built the product engagement and delivery programs for global partner engagement, delivery and product activation frameworks.

On a difference scale the experience I gain at Microsoft provided me the skills needed in the role of CMO for multiple Bay Area tech startups including OmniSky which was an early mover in the distributed email and internet services on handheld devices. I led the branding, marketing and lead generation strategies that built a customer base to over 300,000 customers and managed a successful acquisition with AT&T Wireless.

Microsoft, OmniSky

Consulting Spotlight

One of my Hero Moments as a consultant came in the work I led with a fantastic digital experience strategy and planning team where we integrated over 65 different systems for T-Mobile and built an external customer experience and internal customer service experience that focused on radical simplification making it easier and faster for customers to complete self service tasks on My T-Mobile. This was a multi year effort – and at each key milestone the strategy implemented resulted in dramatic customer satisfaction improvements and overall improved business metrics for T-Mobile.

Hero moment as a consultant came very recently with my work with Bank of Hawaii. I have been working with Bank of Hawaii mapping out 36 month roadmap of digital transformation – and due to the work that was completed in 2019 – Bank of Hawaii was able to react faster, respond in a more effective manner and support their whole community with the digital experience and capabilities that were activated in Q4 of 2019. Without this work being down, Bank of Hawaii would not have been able to support their communities through this most recent COVID-19 crisis. Due to the work completed in 2018 and 2019 and the goal towards executing on the strategy I have worked with them on – they are able to continue to provide the digital experience and capabilities necessary to support their customers and their .

Nike, Microsoft, T-Mobile, IBM, Bank of Hawaii, Wells Fargo, University of Washington Health Care System, Hawaiian Airlines, Nordstrom, TEKGlobal Systems, National Educators Association, Bell Helicopter

Industy

Industry Organizations

CMO Association
Digital Strategy Association
CXPA – Customer Experience Professionals Association

Industry Recognition

Sitecore MVP – Digital Strategy
Adobe Marketing Cloud Strategist

Community

Robotics Leader – Girl Scouts of Western Washington
Mentor – Team Leader – First Robotics
Volunteer – Habitat for Humanity
Volunteer Group Leader – Mountaineers – Teen Program