“To develop great user experiences you must know your target user well, but more than that, you must involve them in every step of your product development cycle.”
ANDREW HAY
UX/CX Research
Andrew Hay is a user experience (UX) research leader, responsible for helping clients build user experience research programs and delivering insightful and impactful research. Based in Redmond, WA, Andrew has worked with an extremely broad range of product teams across a broad range of industries, platforms and products for clients that include Microsoft, Google, Amazon, JP Morgan Chase, Facebook, Expedia, AT&T, T-Mobile, and Samsung.
EXPERTISE
- Establishing and planning entire research programs for clients
- Strategic customer research and customer modeling
- International qualitative and quantitative research
- Competitive product testing and analysis
- Product Benchmarking
- Accessibility
INDUSTRIES WITH DEEP EXPERIENCE
- Cloud platforms, particularly Infrastructure as a service (IaaS)
- Online Travel Agencies (OTAs)
- Developer and IT Professional platforms, products, and tools
- Mobile platforms and devices
- Consumer banking
8 years of operating experience • 10 years consulting experience